THE UPGRADE SOCIETY ENTERPRISES
Contact
URL: upgsociety.com/contact
Last Updated: March 2026
The Upgrade Society Enterprises reads and responds to every message personally. We do not use automated responses for direct enquiries. Response time is within 48 hours for all channels.
support@upgsociety.com
This is the primary contact for all enquiries including membership questions, payment queries, refund requests,and data requests. For faster routing, use the subject line formats below.
Subject line formats:
- Refund Request — [Your Full Name] — [Date of Payment]
- Data Request — [Your Full Name]
- Membership Enquiry — [Your Full Name]
- Concierge Support — [Your Full Name] — [Booking Type]
- URGENT — [Subject] (for time-sensitive membership or payment issues)
Instagram
@upgsociety
DM us on Instagram for pre-application questions. Our DM system will route your message to the appropriate resource or connect you directly with a team member. For post-application or payment-related enquiries, email is faster and provides a written record.
For Refund Requests
Email
support@upgsociety.com with subject line: Refund Request — [Your Full Name] — [Date of Payment]. Include your full name and the email address used at application. We will confirm receipt within 24 hours and process within 5 business days. Full refund policy is available at upgsociety.com/refund.
For Privacy and Data Requests
Email : support@upgsociety.com with subject line: Data Request — [Your Full Name]. Specify whether you are requesting access, correction, deletion, or another action. We will respond within 48 hours and action your request within 30 days. Full privacy policy is available at upgsociety.com/privacy.
For Concierge Support
Active members: submit all concierge requests through your Private Vault inside the Society platform for fastest response and SLA tracking. For urgent concierge issues only, email support@upgsociety.com with subject line:
Concierge Support — [Your Full Name] — [Booking Type].
Business Information
Legal entity: The Upgrade Society Enterprises
Website: upgsociety.com
Email: support@upgsociety.com
Instagram: @upgsociety
Registered Agent Address: [INSERT REGISTERED AGENT ADDRESS BEFORE PUBLISHING — a registered agent service such as Northwest Registered Agent provides a compliant address for $50–150/year and does not expose a personal home address]
Governing law: State of Florida, United States
Response Times
• General enquiries: within 48 hours
• Refund requests: receipt confirmed within 24 hours, processed within 5 business days
• Data requests: response within 48 hours, actioned within 30 days
• Concierge support (via platform): jets 4 hours, flights 8 hours, hotels 24 hours